Refund Policy
Last updated: November 2026
Digital products, delivered instantly
Every Pilates Protocols program is a PDF delivered to you the moment payment completes. Because the full product is in your hands immediately, we do not offer refunds for change of mind once a program has been delivered. Please read the program page, the preview and the FAQ carefully before you buy, and email us first if you are unsure which protocol fits.
When we will refund
- Duplicate charge — you were billed twice for the same program.
- Delivery failure — you cannot access your download and we are unable to fix it for you.
- Purchase in error — you bought the wrong protocol by mistake and tell us within 48 hours. We will swap it for the right one, or refund if no swap suits.
How to ask
- Email [email protected] with the email address you paid with and your order details.
- Approved refunds are processed through Whop (our payment provider) within 5-10 business days to the original payment method.
Your statutory rights
Nothing in this policy affects rights you have under consumer law in your country that cannot be excluded.
Questions?
If you have any issues with your purchase or need help, email us at [email protected]. We're happy to help.